By Martie De Beer, Executive: Contact Centre, Telviva FULL STORY >

Mithum Singh, Managing Director, CCI South Africa explains why AI will not jeopardise the BPO sector, but it will make it more competitive. FULL STORY >

Leading Durban-based contact centre, CCI stole the show at the recent BPESA awards, walking away with more accolades than any other business, showing the power of the South African youth. FULL STORY >

Cees de Jong, the CEO of ContactCenter4ALL, explains how the enterprise comms platform can provide the springboard for South African digital service capabilities in 2022 and beyond. FULL STORY >

By Sizo Nkosi, Partnerships Manager for MNOs at Infobip FULL STORY >

It’s time to use the data, the insights and the analytics to see inside customer minds. Wynand Smit, CEO of INOVO, digs down into conversations to find the nuggets of information. FULL STORY >

Henriette Potgieter from Callbi Speech Analytics explains how mind shift changes can fundamentally transform the value that the contact centre gets out of its investment into speech analytics solutions FULL STORY >

The global COVID-19 pandemic has altered the way the world lives and works, and has forever changed the way customers and employees view communication and engagement. Adriaan van Staden from SelectONE CX explains. FULL STORY >

Contact centres need to build POPIA into their core foundation in order to remain secure, compliant and ensure longevity. Francois du Plessis, CEO of Callbi Speech Analytics explains. FULL STORY >

CEO of INOVO, Wynand Smit unpacks what Robotic Process Automation means for customer service. FULL STORY >

Jed Hewson, joint-CEO and co-founder of 1Stream, predicts some of the business trends and influences that will impact on the economy. FULL STORY >

Artificial intelligence (AI) and Instant Messaging (IM) are poised to fundamentally change the service call experience says Nicholas O'Connor, strategic business development consultant at hi.guru. FULL STORY >

Efficiency can be designed, built and enhanced; it’s the goal of any IT department to optimise efficiency and boost productivity, and, increasingly, customers have come to expect that, too, notes Wynand Smit, CEO of INOVO. FULL STORY >

Contact centres need all the help they can get during the busy peak season, and gamification could be the answer, says Bruce von Maltitz, contact centre technology expert and co-founder of 1Stream. FULL STORY >

Interactive Intelligence Group Inc. unified communications and collaboration, is hosting a free Web event titled, “Six Top Challenges of Deploying a Multichannel Contact Centre and... FULL STORY >